I was recommended to eContact Services by our CEO who has worked with Tracy Bottomley in previous roles. Asia Info is a leading vendor for BSS solutions in the APAC region.
The Company was considering moving into the EMEA region but before investing heavily in the region, we needed to know if there was a gap in the market for another vendor.
I appointed eContact Services to conduct a market research campaign within the EMEA region into 60 Network Operators, both fixed and mobile. Their remit was to conduct market research into each operator, identifying incumbent information and their strategy for the next 2 years for Billing, Charging, CRM and Policy Control.
There was a total of 12 questions relating to each product/discipline. eContact Services was able to speak to senior level management and executives within each operator and obtain all the required information for each product. This enabled Asia Info to decide on the following: a) do we invest in the EMEA region b) what is the size of the market potential c) what does Asia Info need to do to achieve results.
eContact Services successfully delivered the campaign as per the campaign brief and within the tight deadlines set and within budget. Not only did they provide all required information but there were opportunities identified which they communicated to me immediately, which was beyond the brief of the campaign provided. We also ended up with over 600 contacts for our own future marketing purposes.
We will be engaging with Tracy on future planned campaigns and look forward to working with them again. I have no hesitation in recommending Tracy and eContact Services to any company who is looking to generate leads and develop their business. The accuracy, efficiency and tenacity is of high quality.