We separate the wheat from the chaff ensuring that you only receive high-quality leads
Inbound Lead Qualification

Our Company

20+ years’ experience, dozens of repeat clients, a global customer base, widely published… eContact Services are 100% focussed on your goals. If you want to talk to decision-makers in the telecommunications industry, we know how to do it effectively.

With over two decades of experience in delivering qualified lead generation services to companies active in the telecommunications and broadcasting industries, eContact Services meets the sales support needs of clients drawn from around the globe.

Our team, located in central Glasgow, Scotland is degree-educated, multi-lingual and has unrivalled levels of expertise in presenting complex technology products, solutions and services to senior-level executives at communication service providers (CSPs), mobile operators and other companies.

In 2019, eCS expanded its operation significantly, moving to new, state-of-the-art offices and launching its Marketing Services offering. eCS Marketing Services extends the value that its long-established Lead Generation offering provides to customers, turning eCS into a one-stop, end-to-end destination for sales and marketing support.

If you’d like to set up a call to learn more about how eCS can support your sales and marketing efforts, please get in touch with us.

Our clients

Among our clients are some of the leading players in the telecommunications industry, including:

The eContact Services Leaders are:

Tracy Bottomley



Tracy Bottomley founded eContact Services (eCS) nearly twenty years ago, after a successful career in sales and marketing at two groundbreaking organisations, Acorn Computers. ARM and Apple Inc. In the late 1990s, she moved into a business development role in the telecommunications industry, working for one of the first Best of Breed rating and billing vendors in the communications sector, Geneva Technology (latterly acquired by Convergys).

She understands industry needs, identifying leads within a fast-growing and the evolving market and is therefore fully conversant with the pressures on vendors and operators.

Recognising a gap in the market for a specialist lead generation company, eCS was formed. Her unique expertise in the sector, together with a technology background from working in leading innovative global companies, enabled her to develop her company; eCS is well-respected within the industry and recognised as a leader in appointment setting and lead generation services in a very specialised and niche sector. A successful and growing firm, it has an unrivalled list of clients across the globe, including some of the world’s largest and best-known companies. She is recognised as an expert in driving results from an industry that changes rapidly, guaranteeing success for clients and partners. eCS never fails to deliver results.

Jim Ward



Jim Ward has worked in sales and marketing, and as an entrepreneur, for over thirty years; at least fifteen of those were spent gaining specific expertise in the mobile and wireless space. He was director and CEO of a Telecommunications Trade Association for two years, assisting mobile and wireless companies with business growth in a fast-evolving vertical market.

He has held various roles within sales and marketing, managing teams of people in diverse technologies and growing businesses five fold in under five years.

A director of eContact Services, he has assisted with the strategic growth and direction of the business, while still helping other companies within Europe break into new markets.

He is currently a director of organisations in the mobile and digital healthcare sector and has helped companies from Scandinavia successfully enter and win business in the UK.

Dan Hughes



Dan Hughes has worked in marketing and lead generation for over ten years, specifically within the telco space. His detailed knowledge about the technologies at use in the industry is supported by a solid background in IT, with hands on experience from Cisco to Microsoft. This knowledge is used to provide quality leads for clients. A team player, he works diligently to ensure results for clients and assists team members in improving their day to day performance.

Cameron Scott



Cameron Scott has recently joined eContact Services in the role of Head of Business Change. He will have a key role to play in the growth and transformation plans for the Company. Cameron moved to eCS after nearly fourteen years in the public sector with Scottish Enterprise – Scotland’s economic development agency – where he worked in a variety of roles including operational HR, Investment and, latterly, establishing and managing the ScotGrad scheme, which was the country’s flagship Graduate Programme for small and medium sized enterprises. His career started in Human Resources, where he held positions in a number of public and private organisations, including National Australia Bank, Allied Vehicles Group Ltd and The Glasgow School of Art. He is a Chartered member of The Chartered Institute of Personnel and Development.

Keith Brody



Keith Brody has worked in the telecoms industry as a journalist, analyst, author and marketer for over twenty years. He was Managing Editor of Financial Times Telecoms prior to its sale to Informa where he continued to edit the company’s leading magazines, he has written reports for the analyst firm Ovum, has authored a number of books and has been widely published in the telecoms industry trade press. He has lead the marketing efforts of a number of telecoms software companies on a full-time basis and his own consultancy, 5thPosition (now a part of eCS) was founded over a decade ago.

Sancha Dunstan Brody


Sancha Dunstan Brody has twenty years’ experience in the telecoms arena as an editor, author, research analyst and media relations professional. She is joint owner of marketing consultancy firm 5thPosition (part of eCS); her expertise lies in building relationships with media and analyst communities, writing/placing articles and news, and raising the profiles of her clients. Sancha has worked for telecoms publishing houses, marketing consultancies and software vendors, written management reports for Financial Times Telecoms and was Editor of several newsletter titles for FT Telecoms, Tarifica and Informa.

Miss Ellie

Our Head of  Entertainment

– sure to bring a smile to the face of everyone!

Miss Cassie

Our Head of Sustenance!

– she will taste everything before anyone gets to eat!

Connected Worldwide

eContact Services are telecoms industry relationship builders. We cultivate real relationships with your potential buyers before we hand a lead over to your sales team. Wherever you are in the world, we can help your business.

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