Going native: the challenges telcos need to overcome to effectively run OSS/BSS from the cloud

Upgrading systems to run cloud-native apps is key to telco success in the 5G era – but the migration won’t happen overnight. Like lots of other businesses, telcos have been moving towards cloud-based architectures in recent years. From a BSS perspective, the move away from legacy systems to a ‘cloud BSS’ brings the promise of […]
Engaging with prospects in an age of digital fatigue

Your potential customers are suffering from too many Zoom calls and you still can’t buy them a coffee at a trade show. So what’s the solution? It’s been almost a year since the first lockdowns were implemented around the world, forcing people to conduct their lives and their business online. The availability of services such […]
High-fidelity holograms and digital replicas: examining the early promises of 6G technology

As 5G deployments ramp up, industry visionaries are already looking ahead to 6G. In this article we examine where we are on 6G today and what it promises to deliver when it eventually arrives. 6G? Surely we can’t be talking about 6G already? Most of us don’t yet own a 5G phone. In many markets […]
Life on the edge: edge computing explained and why it matters for telcos

Edge computing is one of those new concepts in telecoms that we keep hearing about. But it’s not always obvious what the ‘edge’ is and why it’s important. So let us explain. Edge – or Multi-Access Edge Computing (MEC) to give it its correct name – refers to apps and services that can be accessed […]
From networks on the moon to 5G robots: the ten stories shaping the telco world

In this blog, eContactServices looks at the ten telco-related stories that are making an impact on the telco world. 1 – MWC gets canned Mobile World Congress was cancelled just two weeks before it was due to open its doors for its 2020 edition, becoming the first major event to fall victim to the pandemic. […]
Ten things we’ve learnt attending online events

It’s been a tumultuous year in the events business. The global lockdown meant that almost all major ‘in person’ events were cancelled from March, with Barcelona’s Mobile World Congress becoming the first major casualty. And it wasn’t just the big industry events that had to go online at very short notice: product launches, networking events […]
How the Open RAN revolution is changing how the world builds networks

eContact Services looks at the momentum building behind Open RAN and how traditional telco supply chains are being disrupted as a result. The Radio Access Network – or RAN – is the most critical and costliest part of a mobile network, the part that enables a mobile device to connect to a network. RANs are […]
Securing the enterprise opportunity and embracing open-source networks: trends to watch as we enter the 5G era

5G networks, devices and use cases are proliferating – in this article eContactServices looks at the key trends shaping the new mobile technology. It’s clear that 5G is ushering a new, disruptive era that is reorganising relationships between operators, vendors and other players across the telco ecosystem. With more than 20 years’ experience in delivering […]
From iPhone to private networks: five trends shaping 5G

5G networks, devices and use cases are proliferating – in this article eContactServices looks at the key trends shaping the new mobile technology. It’s clear that 5G is ushering a new, disruptive era that is reorganising relationships between operators, vendors and other players across the telco ecosystem. With more than 20 years’ experience in delivering […]